There has been an unprecedented amount of fraud in the past few years. We need to be very, very careful about any changes made to employee direct deposit info.
To change your direct deposit account, the steps are:
1. Create a ticket on this helpdesk. Make sure your ticket includes your full name and store location.
2. Attach to the ticket either a letter from your bank, screenshot from your online banking or other documentation from the bank that shows: (1) account type - checking or savings, (2) ABA/Routing # and (3) Account number. We can NOT accept numbers that are just typed into your ticket.
3. We will be calling or texting you to verify that you've requested the change. NO CHANGE WILL BE MADE UNTIL YOU CONFIRM YOU MADE THE REQUEST.
4. After we receive your request and confirm with you , changes take 1-2 pay periods to take effect, depending on when in a pay period you make your request.
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